Iron Mountain

Like Access, Iron Mountain is one of the biggest companies in information management in all of North America. However, unlike Access, they specialize in secure storage and destruction, with scanning and conversion services offered as an afterthought. As a large company with an opaque decision making process, their processes and services are prone to getting bogged down in bureaucratic gridlock. Their reputation as one of the biggest brand names in the industry might get them more contracts, but it can also be a crutch that’s relied on to make up for poor performance and reliability. Large companies have less incentive to deliver quality services or to hold their teams accountable, because they know that their size will keep the contracts flowing in regardless. This is especially problematic with a business model built around document storage, as clients are likely to put up with poor services in order to avoid the hassle of relocating their files. When it comes to imaging your important business documents, we think you’ll be better off with a flexible company that cares about your success.

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